Magic wand

New on ThingLink: AI-Powered Image Generation Tools

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Frequently Asked Questions

Not ready for a free trial or have specific questions that aren't answered here? Let our sales team help answer your questions, sales@thinglink.com, or schedule a live demo.

How does the free one week trial work?

Test creating and publishing your ThingLink content 100% free for a week. After the one-week trial ends, all shared content will be unpublished. You will still have access to your content, but others will not be able to view it. Don't hesitate to contact us if you need an extension to this trial or have questions.

Can ThingLink be shared within my LMS?

Yes! ThingLink works in most LMS that we’ve encountered. If you want to see if ThingLink works in your LMS, try embedding a sample ThingLink from this article here.

Do you have monthly plans and do I have to pay with card?

We don’t have monthly plans at this time, but if you have a special reason or case please don’t hesitate to contact us. You can upgrade on your own with a card or reach out to sales@thinglink.com to get an invoice.

What about canceling my subscription?

Your plan will automatically renew each year until canceled, and you can cancel any time in account settings. You will still have access to your content after canceling and they will remain functional on ThingLink. Already embedded content will be redirected to be viewed on ThingLink. If you have concerns about this, please contact us via the email to your left.

How are ThingLinks published, can I download ThingLinks?

It is most common to embed ThingLinks into your website or LMS via responsive embed code or oembed. Or, you can share a direct fullscreen link to the ThingLink. All content is hosted on ThingLink through Azure and AWS. ThingLinks can only be downloaded for offline use on desktop, primarily for when no-wifi is present. You can’t host ThingLink on your own servers.

Where do ThingLinks function, are they responsive?

Yes! ThingLinks are fully responsive and work excellent on all devices, from small phones to large touch screens. Phones, tablets, desktops, touch screens, big screen TVs, mobile VR headsets, WebVR.

What can I measure with the statistics?

You can measure total and individual views, clicks, actions, time spent on content. It is also possible to filter by total v unique, date range and more.

Does ThingLink 360° content work in VR?

Yes! There are two ways you can consume ThingLink 360° in VR. First, through a mobile VR headset like Google Cardboard. Second, through WebVR supported devices like Microsoft Mixed Reality headsets, Oculus and ClassVR.

Is ThingLink GDPR-compliant?

ThingLink is GDPR compliant and the GDPR requirements are woven in our Privacy Policy, our GDPR developments are outlined here.

Can I resell ThingLink to my clients?

Yes, we have a reseller program! Contact sales@thinglink.com to learn more.

Do you have Nonprofit (NPO) discounts?

Yes! If you work or represent a nonprofit, you'll have access to special pricing. Not sure if you qualify? Contact sales@thinglink.com to learn more.

What if I am a teacher or student?

We have accounts built for using ThingLink in the classroom for your lessons or with students. Learn more.

What if I am using ThingLink for editorial and marketing purposes?

Discover how you can improve engagement and user experience with interactive visuals. Suitable for media, businesses, government and educational institutions creating editorial and marketing projects on websites and social media. Learn more.

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